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Help

Find quickly answers to your questions

Do you need help? Do you have any questions about GROUPE COIFF products and services? Read our Help section or ask us a question.

FAQ

My account

To shop at groupecoiff.com, you need to create a professional account. Simply go online and click on the "My Account" link at the bottom of every page on the website. We'll guide you through the process. Not yet registered with us as a professional? Please let us know when you register. We need proof that you are a beautician, hairdresser or other professional. Opening your account is quick and easy, and GROUPE COIFF guides you step by step. If you are a professional customer, your account will be finalized immediately once our teams have validated your proof.
Click on "LOST PASSWORD?" where you usually enter your login data. Then follow the instructions to reset it.

If you go to the "My account" section, you'll see a section entitled "My addresses" and "My contact details". You can modify your data by clicking on them.

Are you a professional in the world of hairdressing or beauty, or a student in this field? If so, you need to open a professional account with Groupe Coiff.
If you're not a professional in this sector, our teams also offer you the possibility of making your purchases online. To do so, visit our store at 6 rue de Ris 91170 Viry-Châtilloncontact us by phone on our single number 01 60 47 54 50 or send us an e-mail to contact@groupecoiff.com.

The Groupe Coiff Professional Account is intended exclusively for professionals and students working in the beauty or hairdressing industry. As a holder of such an account, you'll be able to make purchases at wholesale rates reserved exclusively for professionals.

You'll also benefit from exclusive promotions throughout the year. Thanks to our regular magazine, we can keep you informed of any exceptional offers.

There's nothing complicated about it! You can do this directly online or in-store. However, you'll need to bring proof of your professional status to finalize your registration.

On groupecoiff.com, you can pay for your orders by :

  • Bank transfer ;

  • Credit card: with the option of paying in 4 instalments free of charge up to a certain threshold (including VAT) (contact us for more information);

  • Credit card ;

  • PayPal.

Other payment methods may be added over time, as the need arises. Please let us know what you would like to see added.

Deliveries

For standard products, delivery times are between 3 and 7 days. Count on 3 to 7 weeks for made-to-measure products (including choice of options, Skaï color, etc.). These delivery times are not fixed, and may fluctuate according to carrier constraints. GROUPE COIFF cannot be held responsible for delays caused by the carrier.

As soon as payment has been made, we start preparing your order. An e-mail is then sent to you to inform you of the departure of the parcel with the carrier's tracking number, enabling you to follow its progress.

Deliveries are usually made on the first floor. It is therefore necessary for you to be present at the time of delivery. We offer you the possibility of scheduling a delivery by appointment. You must specify this when you place your order, and this service may be invoiced accordingly.

Your order

Problems placing an order? There are many reasons for this:

  • Check that your payment card is still valid;

  • Check that the payment method you are using is valid;

  • Check with your bank to make sure there are no problems with your card;

  • Make sure your delivery and billing addresses are up to date and in France;

  • Make sure you have filled in all the required fields.

The problem persists? Contact our teams by telephone on our single number 01 60 47 54 50 or send us an e-mail to contact@groupecoiff.com so that we can help you further. You can also get assistance directly from groupecoiff.com by clicking on the Whatsapp application icon (bottom left of your screen) or the Tidio platform icon (bottom right of your screen) to start a chat with our customer service team.

The first thing to do is to make sure that the promotional code has been entered as indicated, with no spaces between characters. It's not uncommon for certain numbers or letters to cause confusion (e.g. "O" and "0"). Please note, however, that some brands are not included in promotions. Also, a minimum amount is often required to take advantage of our promotional codes.

Please consult the Click on "General terms and conditions of sale", then "Offers and promotions" on our website for more information. Bear in mind that a promotional code is only valid once. Once you've used it on one order, it can't be used on another.

If you're still having problems, please contact our teams. by telephone on our single number 01 60 47 54 50 or send us an e-mail to contact@groupecoiff.com so we can help you further.

Go to the "My account" section to see the delivery times for your order. If you'd like to track your order, log in to "My account", then click on the "My orders" tab. You'll find all the details of your parcel there. You can also use the link sent to you by your carrier, regardless of the type of delivery (Point Relais or La Poste).

If you still don't have the information you need, please contact our teams. by telephone on our single number 01 60 47 54 50 or send us an e-mail to contact@groupecoiff.com.

All orders are dispatched from our warehouse within 2 days of order completion. Packages are sent to our carrier partner, who takes care of delivery to relay points or via La Poste.

You will receive an e-mail from the carrier with a tracking number and further information about your package. Delivery times are non-contractual. They are for information only and GROUPE COIFF cannot be held responsible for any delays due to transport.

Go to the "My orders" section and check whether your order has been shipped. If it has been 2 days since shipment, please contact us by telephone on the following number 01 60 47 54 50 or send us an e-mail to contact@groupecoiff.com so we can help you further.

We are sorry, but we are unable to take telephone orders on behalf of our online store.

After placing your order, please wait 3 days before checking if your package has been shipped. If the "My orders" section of your Groupe Coiff account indicates that your package has been shipped, please check your junk mail or email inbox.

If you still haven't received an e-mail, please contact us by telephone on the following number 01 60 47 54 50 or send us an e-mail to contact@groupecoiff.com so we can help you further.

First of all, check that your order is indeed shipped. To do this, go to "Your account", then click on "My orders". Please check the status of your delivery with the tracking number received from the carrier on their website if your products appear as shipped, but you still haven't received them.

From the day of shipment, if you still have a problem after 4 days, please use your order number to contact us so that we can help you resolve it.

At GROUPE COIFF, we do our utmost to ensure that your parcels reach you in full and on time. However, there may be exceptions which we would like to remedy. Has your order arrived damaged? Refuse delivery, don't open it and contact our customer service department. If only some items in the parcel are damaged, please take photos of them and contact us directly so that we can arrange a return or replacement.

We can send you several parcels at once. Contact us by telephone on our single number 01 60 47 54 50 for more information, and our teams will be happy to assist you.

Quote

At GROUPE COIFF, we're quick to respond to all your requests for quotations, at the right price and within a very short time. Please contact us by telephone on our single number 01 60 47 54 50 or send us an e-mail to contact@groupecoiff.com so that we can register your request. Please note that our quotations are valid for 1 month.

You have 14 days from the date of payment to cancel your order. If the product is not to your liking on receipt, you are responsible for the cost of returning it. Please note, however, that withdrawal rights do not apply to sealed or personalized items.

Our teams are entirely at your disposal to provide you with everything you need, so don't hesitate to ask us for more videos or photos to get a clearer idea of what you want to buy before confirming your order.

All equipment and components are guaranteed for 3 years by GROUPE COIFF. During this period, we are at your disposal to replace your defective items or send you the damaged part.

Returns

In order to process your request as quickly as possible, we need to check the warranty and arrange a refund or replacement. To do this, please contact our customer service department by telephone on the following number 01 60 47 54 50 or send an e-mail to contact@groupecoiff.com so that we can register your request.

First, make sure your return request is processed within 14 days of order delivery. Return the items in their original packaging, ensuring that they have not been used, worn or altered. Within 14 days, contact our customer service department by telephone on the single number 01 60 47 54 50 or send an e-mail to contact@groupecoiff.com to request a refund and return. Use the return label we provided to send your package back to us. Please note that a small fee will be deducted from your refund to cover return shipping costs.

Except for defects and for reasons of hygiene, we do not accept returns of: brushes, combs, hair extensions, used electronics and scissors. Packaging must remain intact and items must be returned in their original condition.

Offers and prices

Yes, you can find all the information you need on this subject in our general sales conditions.

At GROUPE COIFF, we have special conditions and usually minimum order amounts for our promotions. They may be valid only for certain items or brands. Please always check the terms and conditions of the offer to ensure that the promotions apply to the products you have chosen. If you still have a problem, please contact our customer service department by telephone on the following number 01 60 47 54 50 or send an e-mail to contact@groupecoiff.com.

Yes, our prices remain unchanged. We offer the same prices on our website and in our stores.

Our stores

Stocks in our stores are not yet available on our website at this time. However, we are making every effort to ensure that this will be the case in the future. In the meantime, please contact our stores by telephone on 01 60 47 54 50 to check the availability of an item.

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