{"id":12,"date":"2025-03-03T15:43:26","date_gmt":"2025-03-03T14:43:26","guid":{"rendered":"https:\/\/groupecoiff.com\/?page_id=12"},"modified":"2025-06-23T13:36:28","modified_gmt":"2025-06-23T11:36:28","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/groupecoiff.com\/en\/remboursements_retours\/","title":{"rendered":"Refund policy (03\/03\/25)"},"content":{"rendered":"<p>The customer acknowledges having taken note of <a href=\"https:\/\/groupecoiff.com\/en\/cgv\/\"><em><u>CGV<\/u><\/em> <\/a>avant de consulter la page de remboursement. Les termes \u00ab\u00a0nous\u00a0\u00bb, \u00ab\u00a0notre\u00a0\u00bb et \u00ab\u00a0le Vendeur\u00a0\u00bb se r\u00e9f\u00e8rent \u00e0 Groupecoiff.com. Le Client dispose d\u2019un d\u00e9lai l\u00e9gal de r\u00e9tractation de\u00a014 jours \u00e0 compter de la date de r\u00e9ception des Produits. Les frais de retour sont \u00e0 la charge du Client.<br><br>Pour \u00eatre admissible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l&rsquo;avez re\u00e7u, accessoires et \u00e9tiquettes inclus. Il doit \u00e9galement \u00eatre dans l&#8217;emballage d&rsquo;origine.<\/p>\n\n\n\n<p>We cannot exchange or refund a product that has been offered. We cannot take back the following products if you have unwrapped them:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products that cannot be remarketed for hygiene reasons: skin contact, hair contact, dental hygiene (toothbrush, dental spray, etc.), headphones, underwear and earphones.<\/li>\n<\/ul>\n\n\n\n<p>Les gr\u00e8ves, crises sanitaires ou tout autre \u00e9v\u00e9nement pr\u00e9sentant un cas de force majeure sont des \u00e9v\u00e9nements ext\u00e9rieurs ind\u00e9pendants de notre volont\u00e9. Groupecoiff.com ne porte pas la responsabilit\u00e9 d&rsquo;une quelconque perturbation sur l&rsquo;acheminement des colis durant ce type d&rsquo;\u00e9v\u00e9nement bloquant la rapidit\u00e9 de livraison.<\/p>\n\n\n\n<p>No request for reimbursement can be accepted on the grounds of delay, for an order that is less than 59 days late. The customer agrees to take steps to anticipate delivery delays by ordering in good time.<\/p>\n\n\n\n<p>Il est possible de se faire rembourser sans avoir \u00e0 retourner la commande tant que celle-ci n&rsquo;a pas \u00e9t\u00e9 exp\u00e9di\u00e9e, c&rsquo;est-\u00e0-dire tant que le num\u00e9ro de suivi n&rsquo;a pas \u00e9t\u00e9 attribu\u00e9. Une fois la commande exp\u00e9di\u00e9e, le remboursement aura alors lieu apr\u00e8s retour de commande du Client par colis tra\u00e7able, et r\u00e9ceptionn\u00e9 par le Vendeur.<\/p>\n\n\n\n<p>En cas de bo\u00eete aux lettres trop \u00e9troite ou de choix propre au livreur ind\u00e9pendant, le colis peut \u00eatre \u00e0 retirer en point relais ou centre postal local. Une fois avis de passage prouv\u00e9, le colis est \u00e0 retirer sous 7 jours avant d&rsquo;\u00eatre retourn\u00e9. Le Vendeur ne saurait \u00eatre tenu responsable d&rsquo;un colis retourn\u00e9 pour non retrait dans les temps impartis. La commande ne pourra faire l&rsquo;objet d&rsquo;un renvoi gratuit lorsque le mode de livraison s\u00e9curis\u00e9e n&rsquo;a pas \u00e9t\u00e9 s\u00e9lectionn\u00e9 lors de l&rsquo;achat. La commande dite retourn\u00e9e devra alors recevoir un num\u00e9ro de suivi retour afin d&rsquo;\u00e9viter la perte, envoy\u00e9 par mail par le client au vendeur apr\u00e8s informations aupr\u00e8s de La Poste.<\/p>\n\n\n\n<p><br>The Vendor undertakes to exchange or reimburse any Product found to have hidden defects, defects in conformity resulting from packaging, or quality problems during normal use of the Product, in accordance with Articles L.217-4 to L.217-14 of the French Consumer Code. Refunds will be made, according to the purchaser's choice, via the payment method chosen at the time of payment, or in the form of a credit note to be used on the site for 6 months. In this case, the Seller will bear the cost of return shipment. The Buyer may not cancel the sale if the lack of conformity is minor.<\/p>\n\n\n\n<p>In accordance with the legal provisions in force relating to the conformity of the goods to the contract or to hidden defects, defective Products (through no fault of the Buyer) or not corresponding to the order will be reimbursed or exchanged at the Buyer's discretion. Products must be returned in the condition in which they were received, with all components (accessories, instructions, etc.) in packaging that allows them to be transported in good condition.<br>These guarantees are without prejudice to the right of withdrawal provided for in article 4. As part of the legal guarantee of conformity, the Purchaser :<br>- has two years from the date of delivery of the goods to take action;<br>- may choose between repairing or replacing the good, subject to the cost conditions stipulated in Article L. 217-9 of the French Consumer Code ;<br>- is exempted from proving the existence of the lack of conformity of the good during the six months following the delivery of the good.<\/p>\n\n\n\n<p><br>The legal warranty of conformity applies independently of any commercial warranty that may cover the Product. It is reminded that the Buyer may decide to implement the warranty against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code, and that in this case, he may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.<\/p>\n\n\n\n<p><br>For returns and inquiries relating to this section, please first contact Customer Services or consult our <em><u><a href=\"https:\/\/groupecoiff.com\/en\/cgv\/\">CGV<\/a><\/u><\/em>. Tout retour du fait du Client entra\u00eenant des frais postaux externes ne pouvant \u00eatre pris en charge par le Vendeur s&rsquo;il n&rsquo;en a pas \u00e9t\u00e9 inform\u00e9 pr\u00e9alablement.<\/p>\n\n\n\n<p><br>In the event of a model or Product error during order preparation, the Vendor undertakes to exchange the Product. Return and reshipment costs will be borne by the Seller.<br>The Customer has a legal cooling-off period of 14 days from the date of receipt of the Products. Return shipping costs are at the customer's expense.<\/p>\n\n\n\n<p>Any appliance whose main parts have been dismantled cannot be returned or reimbursed. On receipt of the parcel, the Vendor will check that the Products are in perfect condition (packaging, accessories and instructions, etc.).<\/p>\n\n\n\n<p>En cas de non retrait dans les temps impartis malgr\u00e9 l&rsquo;avis de passage de La Poste, la commande ne pourra faire l&rsquo;objet d&rsquo;un retour lorsque le mode de livraison s\u00e9curis\u00e9e n&rsquo;a pas \u00e9t\u00e9 s\u00e9lectionn\u00e9 lors de l&rsquo;achat.<\/p>\n\n\n\n<p><a><\/a>En cas de probl\u00e8me d&rsquo;unit\u00e9s ou de d\u00e9faut, voici la d\u00e9marche de preuve \u00e0 suivre:<\/p>\n\n\n\n<p>1. Please provide high quality photographic evidence of all products received within 14 days of delivery.<\/p>\n\n\n\n<p>2. Please provide high quality photographic\/video evidence of the problem within 14 days of delivery. Alternatively, you can provide an official damage report from the post office if the outer packaging of your order has been damaged or unsealed.<\/p>\n\n\n\n<p>3. Les photos fournies doivent clairement montrer l&rsquo;\u00e9tiquette d&rsquo;exp\u00e9dition sur le colis, qui comprend le poids du colis et son num\u00e9ro de suivi.<\/p>\n\n\n\n<p>The withdrawal form is available on the contact page. <a><\/a>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Nor do we accept intimate or sanitary products, hazardous materials or flammable liquids or gases.<br><br>Pour compl\u00e9ter votre retour, merci d&rsquo;y inscrire votre nom et num\u00e9ro de commande.<br>Si vous n&rsquo;avez pas encore re\u00e7u de remboursement, v\u00e9rifiez \u00e0 nouveau votre compte bancaire.<br>Next, contact your credit card company. It may take some time before your refund is officially published. Next, contact your bank. There is often processing time before a refund is posted.<br>If you've done all this and still haven't received your refund, please contact us at contact@groupecoiff.com.<\/p>","protected":false},"excerpt":{"rendered":"<p>Le client reconna\u00eet avoir pris acte des CGV avant de consulter la page de remboursement. Les termes \u00ab\u00a0nous\u00a0\u00bb, \u00ab\u00a0notre\u00a0\u00bb et \u00ab\u00a0le Vendeur\u00a0\u00bb se r\u00e9f\u00e8rent \u00e0 Groupecoiff.com. Le Client dispose d\u2019un d\u00e9lai l\u00e9gal de r\u00e9tractation de\u00a014 jours \u00e0 compter de la date de r\u00e9ception des Produits. Les frais de retour sont \u00e0 la charge du Client. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAow0YCiDA:productID":"","footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Politique de remboursement (03\/03\/25) - Groupe Coiff<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement (03\/03\/25)\" \/>\n<meta property=\"og:description\" content=\"Le client reconna\u00eet avoir pris acte des CGV avant de consulter la page de remboursement. 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